Privacy Policy

Effective Date: 1 January 2026

At Sola Terra, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us — whether through our website, social media, or by purchasing our products.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Information you voluntarily provide when you:

Place an order
Contact us
Subscribe to updates or promotions

This may include:

Name
Email address
Phone number
Shipping and billing address
Payment details (processed securely through third-party providers)

b. Non-Personal Information

Automatically collected information such as:

Browser type
Device information
Pages visited or interactions with our content

This information helps us improve our services and user experience.

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Communicate with you about purchases, updates, or inquiries
Improve our products, services, and customer experience
Send marketing or promotional messages (with your consent)
Comply with legal obligations

3. Sharing of Information

We do not sell or rent your personal information.

We may share information only with:

Trusted third-party service providers (e.g., payment processors, couriers)
Legal authorities if required by law or to protect our rights

All third parties are required to handle your data securely and only for specified purposes.

4. Cookies & Tracking Technologies

We may use cookies or similar technologies to:

Remember preferences
Analyze website traffic
Improve functionality

You may disable cookies through your browser settings, though some features may not function properly.

5. Data Security

We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to:

Fulfill the purposes outlined in this Policy
Comply with legal, accounting, or reporting requirements

7. Your Rights

Depending on applicable laws, you may have the right to:

Access your personal information
Request corrections or updates
Request deletion of your data
Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

8. Children’s Privacy

Sola Terra does not knowingly collect personal information from children under the age of 13. If we learn that such information has been collected, we will take steps to delete it promptly.

9. Third-Party Links

Our platforms may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting. Continued use of our services indicates acceptance of the updated Policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Sola Terra
Email: [email protected]
Instagram: @shopsolaterra

At Sola Terra, we believe comfort should never come at the cost of your trust.